We offer the following types of integrations with Linnworks:
Q: Can you map our shipping methods to specific carriers?
A: Yes, we can map Linnworks shipping methods to specific MachShip carriers and services, or default to using the cheapest available carrier. We also support service types like Regular, Express, and ATL options.
Q: Can we handle website and eBay orders?
A: Yes, the integration supports orders from multiple sources and ensures proper carrier tracking updates.
The process for getting your integration setup is:
Scoping - Reach out to our integrations team at clientintegrations@machship.com - note, if you're using MachShip via a broker, please include the account manager in CC.
Approval - From there, you will be provided with a quote for any associated integration implementation costs for approval.
Implementation - Once approved, implementation will begin. We will need:
Handover & Testing - Once completed, we will let you know and you can conduct your own testing to confirm everything is working as expected.
Q: How long does it take to setup my integration?
The turnaround time is typically 2-3 business days from when we receive API access.
Q: Am I able to setup the integration myself?
No, all integrations are completed by our in-house integrations team that specializes in setting up integrations with Linnworks.
Q: What happens if there's insufficient stock?
A: If there's insufficient stock in Linnworks when we try to close out the order, an error will occur. This typically happens when stock has arrived at the warehouse but hasn't been updated in Linnworks.
Q: Can we use different carrier services for different marketplaces?
A: Yes, you can configure different service types and carrier mappings based on your requirements for different sales channels.
Q: How are tracking details handled?
A: Once a consignment is manifested, we: