Linnworks Integration


Overview

We offer the following types of integrations with Linnworks:

  • Order Syncing - the automated pushing of orders from Linnworks into MachShip, then pushing of tracking updates back.

Order Syncing Integration

Order Syncing Workflow

  1. We query OPEN orders from Linnworks
    • Can exclude pickup orders
    • Can filter by shipping methods
  2. We create a pending consignment in MachShip with:
    • Warehouse and customer details
    • Linnworks order number as reference
  3. Order is picked and packed by warehouse
  4. Warehouse opens MachShip and searches using order number
  5. Warehouse team inputs packages
  6. Team selects carrier service based on configuration
  7. Once manifested:
    • Carrier is mapped to Linnworks stored carriers
    • Tracking information is updated in Linnworks
    • Order is marked as shipped

Order Syncing FAQs

Q: Can you map our shipping methods to specific carriers?

A: Yes, we can map Linnworks shipping methods to specific MachShip carriers and services, or default to using the cheapest available carrier. We also support service types like Regular, Express, and ATL options.

Q: Can we handle website and eBay orders?

A: Yes, the integration supports orders from multiple sources and ensures proper carrier tracking updates.

Important Info

  • Order processing:
    • Monitors OPEN orders in Linnworks
    • Can exclude pickup orders
    • Supports multiple order sources (website, eBay)
  • Carrier handling:
    • Flexible carrier mapping options
    • Support for service types
    • ATL and special requirements
  • Stock considerations:
    • Orders require sufficient stock in Linnworks
    • Stock discrepancies can affect order completion

Integration Setup Process

The process for getting your integration setup is:

  1. Scoping - Reach out to our integrations team at clientintegrations@machship.com - note, if you're using MachShip via a broker, please include the account manager in CC.

  2. Approval - From there, you will be provided with a quote for any associated integration implementation costs for approval.

  3. Implementation - Once approved, implementation will begin. We will need:

    • Linnworks API credentials
    • Carrier mapping preferences
    • Any specific workflow requirements
  4. Handover & Testing - Once completed, we will let you know and you can conduct your own testing to confirm everything is working as expected.

Setup FAQs

Q: How long does it take to setup my integration?

The turnaround time is typically 2-3 business days from when we receive API access.

Q: Am I able to setup the integration myself?

No, all integrations are completed by our in-house integrations team that specializes in setting up integrations with Linnworks.

Common Issues & FAQ

Q: What happens if there's insufficient stock?

A: If there's insufficient stock in Linnworks when we try to close out the order, an error will occur. This typically happens when stock has arrived at the warehouse but hasn't been updated in Linnworks.

Q: Can we use different carrier services for different marketplaces?

A: Yes, you can configure different service types and carrier mappings based on your requirements for different sales channels.

Q: How are tracking details handled?

A: Once a consignment is manifested, we:

  1. Map the selected carrier to Linnworks stored carriers
  2. Update tracking information in Linnworks
  3. Mark the order as shipped

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