Custom Integrations

Overview

Don't have time or resources to build an integration? We've got you covered! Our experienced integration team can build and maintain custom integrations between your systems and MachShip.

Whether you have a custom ERP, WMS, or any other business system, we can create a tailored integration solution that meets your specific needs.

Integration Methods

We can build integrations using any of these methods:

1. Flat File Integration

  • We handle files in any format:
    • CSV, Excel, XML, JSON
    • Custom delimited files
    • Fixed-width formats
  • Support for various transfer methods:
    • FTP/SFTP
    • Network shares
    • Cloud storage (S3, etc.)
  • Automated file processing
  • Flexible scheduling options

2. Webhook Integration

  • Real-time data exchange
  • Support for various payload formats:
    • JSON
    • XML
    • Form data
  • Secure endpoint handling
  • Built-in error management
  • Automatic retries

3. API Integration

  • Connect with your REST or SOAP APIs
  • Custom API client development
  • Secure authentication handling
  • Rate limiting compliance
  • Error handling and recovery

4. Database Integration

  • Direct database connections
  • Support for major databases
  • Secure data access
  • Efficient query optimization

Our Approach

We handle the entire integration process:

  1. Analysis

    • Review your current systems
    • Understand your workflows
    • Identify integration points
    • Plan data mappings

  2. Development

    • Build the integration
    • Implement data transformations
    • Setup error handling
    • Configure monitoring

  3. Testing

    • Thorough testing process
    • Validate all scenarios
    • Performance testing
    • Error recovery testing

  4. Support

    • Ongoing monitoring
    • Issue resolution
    • Performance optimization
    • System updates

Integration Setup Process

All integrations are completed by our in-house integrations team that specializes in building custom integrations.

The process for getting your integration setup is:

  1. Scoping - Reach out to our integrations team at clientintegrations@machship.com - note, if you're using MachShip via a broker, please include the account manager in CC.

Our specialist integrations team will work with you to:

  • Understand your systems and requirements
  • Review your data formats and workflows
  • Plan the implementation approach
  • Determine the best integration method

  1. Approval - From there, you will be provided with a quote for any associated integration implementation costs for approval.

  2. Implementation - Once approved, implementation will begin. We will need:

    • Access to relevant systems
    • Sample data or API documentation
    • Technical contact details
    • Testing environment

  3. Handover & Testing - Once completed, we will work with your team to:

    • Validate data flows
    • Test business scenarios
    • Verify error handling
    • Ensure monitoring is in place

Setup FAQs

Q: How long does it take to setup my integration?

Most custom integrations can be completed in 2-3 weeks. Complex integrations may take longer, but we'll provide a detailed timeline during planning.

Q: What do you need from us to get started?

To begin, we need:

  • Description of your systems
  • Sample data formats
  • Overview of your workflow
  • Technical contact details

Common Questions

Q: What ongoing support do you provide?

A: We provide comprehensive support:

  • 24/7 monitoring
  • Issue resolution
  • Performance optimization
  • System updates
  • Technical support

Q: Can you handle complex business rules?

A: Yes! We regularly handle complex requirements like:

  • Multi-location routing
  • Custom pricing rules
  • Special handling requirements
  • Conditional workflows
  • Advanced data transformations

Next Steps

Ready to discuss your integration needs? Contact our integration team:

Email: clientintegrations@machship.com

Please include:

  • Brief description of your systems
  • Current workflow overview
  • Preferred integration method (if known)
  • Timeline requirements

Note: If you're using MachShip via a broker, please include your account manager in CC.

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