We offer the following types of integrations with Shopify:
You are not required to setup both integrations - it is not uncommon for customers to only opt for one of these integration types in their setup.
In this video we cover an end to end demo of our Order Syncing and Live Pricing integrations for Shopify.
Q: What options are there for grouping products into packages?
A: Please read our Packing Rules documentation here. It refers to the cart, but can be applied when syncing orders as well.
Q: Can you sync orders with/without certain tags, shipping methods or locations?
A: Yes, we can set custom filters on each integration to include or exclude orders based on status, tags, shipping methods, locations, custom values and a variety of other things.
Q: What options are there for grouping products into packages?
A: Please read our Packing Rules documentation here.
Q: What types of shipping options can I show in the checkout?
A: We have a document explain our options for Carrier Grouping / Shipping Options here.
We can either show the carriers and services individually, or return simpler options factoring in surcharges.
Q: Which Shopify plan do I need?
A: To activate the third-party carrier-calculated shipping, your store needs to be on the Advanced, Shopify, or Plus plan. If you're on the Shopify plan, you can add this feature for a monthly fee or switch from monthly to yearly billing.
Q: How do I set the shipping rate in the Shopify admin app based on MachShip?
A: In the shipping profiles, you can add our app to the zones you want us to price in. The majority of the configuration is done on our side. We will quote all your carriers and return the cheapest price as a single shipping price.
Q: Can your plugin support multiple locations with different stock levels?
A: We support quoting from all locations in the store, but Shopify doesn't always request quotes for them as you might expect. It tends to quote based on location priority rather than the closest warehouse to the customer's location.
We can guide you on how you can make adjustments during the setup phase of the integration.
Q: Are there any limitations or rate limits in this app?
A: We have no limitation or rate limits.
Q: Can I limit some products to ship to a specific city only?
A: Yes, you can create a new shipping profile for specific products and use a custom shipping method. You'll need to use a shipping plugin that allows you to define a shipping zone by postcode, then add that plugin to this new profile as the shipping method.
All integrations are completed by our in-house integrations team that specializes in setting up integrations with Shopify.
The process for getting your integration setup is:
Our specialist integrations team will work with you to confirm the scope of your integration and ensure it will perform how you expect.
Approval - From there, you will be provided with a quote for any associated integration implementation costs for approval.
Implementation - Once approved, implementation will begin - we will ask you to provide temporary access as needed to enable us to configure and test your integration
Handover & Testing - Once completed, we will let you know and you can conduct your own testing to confirm everything is working as expected.
Q: How long does it take to setup my integration?
Most Shopify integrations can be setup inside of 1-2 business days. If you have more complex packing rules, this may take a couple of days more.
Q: Am I able to setup the integration myself?
We do not currently offer self-setup for our integrations due to the amount of customisation and testing required when linking your integration to your MachShip account.
Q: My requirements differ from what you've laid out, can you customise the integration?
We do have the ability to customise our integrations for each client to a large degree.
Simply reach out to our integrations team at clientintegrations@machship.com with your requirements and we will let you know what we can do.